1. Introduction
Welcome to Voleado ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voleado.com or use our services.
This policy applies to all users of our website and services, including prospective clients, current clients, job applicants, and website visitors. By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name, job title
- Business Information: Company size, industry, business needs, budget information
- Communication Data: Messages, inquiries, and feedback you send to us
- Employment Information: Resume, work history, LinkedIn profile (for job applications)
- Service Data: Information provided when engaging our services
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Usage Data: Pages visited, time spent, links clicked, referring URLs
- Device Information: Browser type, device type, operating system, IP address
- Analytics Data: Aggregated website usage statistics via Umami Analytics
2.3 Information from Third Parties
- Publicly available business information from professional networks (LinkedIn)
- Contact information from business directories and databases
- Information from our business partners and service providers
3. How We Use Your Information
3.1 Primary Uses
We use collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our B2B growth services
- Communication: To respond to inquiries, send service updates, and provide customer support
- Business Operations: To process applications, manage client relationships, and conduct business
- Marketing: To send promotional materials and newsletters (with your consent)
- Analytics: To understand how our website is used and improve user experience
- Legal Compliance: To comply with legal obligations and enforce our terms
3.2 Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent: When you provide explicit consent (e.g., newsletter signup)
- Contract: When necessary to perform a contract with you
- Legitimate Interests: For our business operations and improving services
- Legal Obligation: When required by law
4. Data Sharing and Disclosure
4.1 We Share Information With:
- Service Providers: Third-party vendors who assist with website hosting (Cloudflare), email services, analytics (Umami), and form processing (Formspree)
- Business Partners: When necessary to deliver our services to clients
- Professional Advisors: Lawyers, accountants, and consultants as needed
- Legal Authorities: When required by law or to protect our rights
4.2 We Do NOT:
- Sell your personal information to third parties
- Share your data for advertising purposes
- Disclose sensitive information without explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.1 Security Measures Include:
- SSL/TLS encryption for data transmission
- Secure data storage with encrypted databases
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
6.1 GDPR Rights (EU/EEA Residents)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
6.2 CCPA Rights (California Residents)
You have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Access your personal information
- Request deletion of personal information
- Opt-out of the sale of personal information (Note: We do not sell personal information)
6.3 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@voleado.com. We will respond within 30 days of receiving your request.
8. International Data Transfers
Voleado is based in India. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Compliance with applicable data protection laws
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
9.1 Retention Periods
- Client Data: Duration of service + 7 years for business records
- Contact Inquiries: 2 years from last contact
- Job Applications: 1 year from submission
- Marketing Data: Until you unsubscribe + 90 days
- Analytics Data: Aggregated data retained indefinitely (anonymized)
10. Children's Privacy
Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@voleado.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notification for significant changes
Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at privacy@voleado.com
Supervisory Authority
If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.