Terms of Service

1. Acceptance of Terms

Welcome to Voleado. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Voleado ("Company," "we," "our," or "us") governing your access to and use of our website, services, and products.

By accessing our website (voleado.com), engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Important Notice: If you do not agree to these Terms, you must not access or use our services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

"Services": Refers to all B2B growth and revenue enablement services provided by Voleado, including but not limited to Account-Based Marketing (ABM), lead generation, email outreach systems, data enrichment, and prospect intelligence services.
"Client": Any individual or business entity that engages Voleado's services or enters into a service agreement.
"Agreement": The service agreement, statement of work (SOW), or contract entered into between Client and Voleado for specific services.
"Deliverables": Any work product, data, reports, or materials provided by Voleado as part of the Services.
"Confidential Information": Any proprietary or confidential information disclosed by either party during the course of the service relationship.
"Campaign": An organized outreach initiative executed by Voleado on behalf of the Client.

3. Services Description

3.1 Service Offerings

Voleado provides professional B2B growth services, including:

Account-Based Marketing (ABM): Strategic targeting and engagement of high-value accounts
Lead Generation: Research, identification, and qualification of prospects matching client ICP
Email Outreach Systems: Design, execution, and management of email campaigns
Data Enrichment: Enhancement and validation of prospect and customer data
Prospect Intelligence: Research and analysis of target accounts and decision-makers

3.2 Service Scope

The specific scope, deliverables, timelines, and pricing for services will be defined in individual service agreements, statements of work, or proposals. These Terms govern all service engagements unless explicitly modified in writing.

3.3 Service Modifications

Voleado reserves the right to modify, suspend, or discontinue any service at any time. Active clients will be notified of material changes affecting their ongoing services.

4. Eligibility and Account Requirements

4.1 Business Use Only

Our services are intended exclusively for business-to-business (B2B) purposes. You represent and warrant that you are accessing our services on behalf of a legitimate business entity and have the authority to bind that entity to these Terms.

4.2 Age and Authority

You must be:

At least 18 years of age
Legally capable of entering into binding contracts
Authorized to represent and bind your organization

4.3 Prohibited Users

You may not use our services if:

You have been previously banned or terminated from our services
Your use would violate any applicable laws or regulations
You are a competitor seeking to replicate our services
You engage in activities that violate anti-spam laws or regulations

5. Service Agreement Process

5.1 Engagement Process

Service engagements typically follow this process:

Initial Consultation: Discovery call to understand requirements
Proposal: Detailed proposal outlining scope, deliverables, timeline, and pricing
Agreement: Execution of service agreement or statement of work
Onboarding: Information gathering and campaign setup
Execution: Service delivery according to agreed scope

5.2 Service Agreement Terms

Individual service agreements will specify engagement duration, payment terms, deliverables, and success metrics. Minimum engagement periods typically range from 3-6 months depending on service type.

5.3 Changes to Scope

Changes to agreed scope of work must be documented in writing and may result in adjustments to pricing, timeline, or deliverables. Both parties must approve scope changes before implementation.

6. Fees and Payment Terms

6.1 Service Fees

Service fees are specified in individual service agreements and may be structured as:

Monthly retainer fees
Project-based fixed fees
Performance-based compensation
Hybrid fee structures

6.2 Payment Terms

Invoicing: Invoices issued monthly or as specified in agreement
Payment Due: Payment due within 15 days of invoice date unless otherwise agreed
Payment Methods: Bank transfer, wire transfer, or approved payment methods
Currency: All fees quoted in USD or INR as specified

6.3 Late Payments

Late payments may incur interest charges of 1.5% per month (or maximum allowed by law) and may result in suspension of services until account is current.

6.4 Taxes

All fees are exclusive of applicable taxes, including GST, VAT, sales tax, or other government-imposed charges. Client is responsible for all applicable taxes.

6.5 Refund Policy

Services are generally non-refundable once work has commenced. Specific refund terms will be outlined in individual service agreements.

7. Client Responsibilities and Obligations

7.1 Information Provision

Client agrees to:

Provide accurate and complete information about ICP, target markets, and business objectives
Grant necessary access to systems, tools, and information required for service delivery
Respond to information requests within agreed timeframes
Designate authorized representatives for approvals and communications

7.2 Compliance

Client represents and warrants that:

All information provided is accurate, current, and not misleading
Use of services complies with applicable laws and regulations
Client has necessary rights and permissions for campaigns conducted
Client will not use services for illegal or unethical purposes

7.3 Cooperation

Client agrees to cooperate with Voleado in good faith, provide timely feedback, and participate in scheduled meetings and reviews.

8. Intellectual Property Rights

8.1 Voleado Property

Voleado retains all rights to:

Our proprietary methodologies, processes, and frameworks
Software, tools, and technologies used in service delivery
Templates, scripts, and reusable materials
General knowledge and expertise gained through engagements

8.2 Client Property

Client retains all rights to:

Client trademarks, logos, and brand materials
Pre-existing client materials and content
Client-specific data and business information

8.3 Deliverables

Client receives a non-exclusive, non-transferable license to use deliverables (reports, data, campaign materials) for internal business purposes. Voleado may retain copies for record-keeping and quality assurance.

8.4 Restrictions

Client may not:

Reverse engineer or replicate Voleado's methodologies
Use Voleado materials to create competing services
Share proprietary materials with third parties without consent

9. Confidentiality and Non-Disclosure

9.1 Confidential Information

Both parties acknowledge they may receive confidential information during the service relationship. Confidential Information includes business strategies, customer data, pricing, methodologies, and any information marked as confidential.

9.2 Obligations

Each party agrees to:

Maintain strict confidentiality of all Confidential Information
Use Confidential Information solely for purposes of the service engagement
Limit access to employees and contractors with legitimate need-to-know
Protect information with same care as own confidential materials

9.3 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available through no breach of these Terms
Was rightfully in possession prior to disclosure
Is independently developed without use of Confidential Information
Must be disclosed pursuant to legal requirement

9.4 Duration

Confidentiality obligations survive termination of service and continue for 3 years from disclosure date, or indefinitely for trade secrets.

10. Warranties and Disclaimers

10.1 Service Warranties

Voleado warrants that:

Services will be performed in a professional and workmanlike manner
We have the necessary skills and expertise to deliver services
Services will substantially conform to descriptions in agreements
We will use commercially reasonable efforts to meet agreed timelines

10.2 No Results Guarantee

IMPORTANT: While we employ industry best practices and proven methodologies, Voleado does not guarantee specific results, outcomes, or performance metrics. B2B growth depends on numerous factors beyond our control, including market conditions, product-market fit, competitive landscape, and client sales execution.

10.3 Data Disclaimer

While we use multiple verification methods to ensure data accuracy, we cannot guarantee 100% accuracy of contact information or prospect data. We target 95%+ accuracy but are not liable for individual data inaccuracies.

10.4 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Limitation of Liability

11.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLEADO'S TOTAL LIABILITY ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE 12 MONTHS PRECEDING THE CLAIM, OR $10,000 USD, WHICHEVER IS LESS.

11.2 Excluded Damages

IN NO EVENT SHALL VOLEADO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF POSSIBILITY OF SUCH DAMAGES.

11.3 Exceptions

Limitations do not apply to:

Liability for fraud or willful misconduct
Death or personal injury caused by negligence
Violations of confidentiality obligations
Liability that cannot be limited by applicable law

12. Indemnification

12.1 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Voleado from any claims arising from:

Client's breach of these Terms or service agreements
Client's violation of laws or third-party rights
Inaccurate or misleading information provided by Client
Client's use of deliverables or campaign materials
Claims by Client's customers or prospects

12.2 Voleado Indemnification

Voleado agrees to indemnify Client from claims that our services infringe third-party intellectual property rights.

12.3 Indemnification Process

Indemnified party must:

Promptly notify indemnifying party of claims
Cooperate in defense of claims
Allow indemnifying party to control defense and settlement

13. Termination

13.1 Termination by Client

Client may terminate services with 30 days written notice. Client remains obligated to pay for services rendered through termination date and may be subject to early termination fees as specified in service agreement.

13.2 Termination by Voleado

Voleado may terminate services immediately if:

Client breaches material terms of agreement
Payment is 30+ days overdue
Client engages in illegal or unethical conduct
Continuing service would harm Voleado's reputation

13.3 Effect of Termination

Upon termination:

All outstanding fees become immediately due
Each party returns or destroys other party's confidential information
Client receives final deliverables for work completed
Provisions regarding confidentiality, IP, and liability survive

14. Dispute Resolution

14.1 Good Faith Negotiation

Parties agree to attempt to resolve disputes through good faith negotiation before pursuing formal proceedings.

14.2 Mediation

If negotiation fails, parties agree to participate in mediation before filing litigation.

14.3 Governing Law

These Terms are governed by the laws of India. For international clients, parties may agree to alternative governing law in service agreements.

14.4 Jurisdiction

Any legal action must be brought in courts located in Hyderabad, India, unless otherwise agreed in writing.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with service agreements and our Privacy Policy, constitute the entire agreement between parties and supersede all prior agreements or understandings.

15.2 Modifications

We may modify these Terms at any time. Material changes will be communicated to active clients. Continued use after changes constitutes acceptance.

15.3 Assignment

Client may not assign rights or obligations without our written consent. We may assign to affiliates or in connection with merger, acquisition, or sale of assets.

15.4 Severability

If any provision is found unenforceable, remaining provisions continue in full force.

15.5 Waiver

Failure to enforce any right does not constitute waiver of that right or any other provision.

15.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, war, or government actions.

15.7 Independent Contractors

Parties are independent contractors. Nothing creates partnership, joint venture, or employment relationship.

15.8 Notices

All notices must be in writing and sent to addresses specified in service agreements or to legal@voleado.com.